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5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser

Model # WFW9620HW

 3.9 out of 5 (15 Reviews)

Available in 2 Color(s)

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Stay in control and connected from anywhere with a smart front load washer and the Whirlpool® app. Fill the Load & Go™ XL Plus dispenser with detergent and fabric softener once every 40 loads and get notifications when you're running low. And when you need

Features:

  • An American company in business since 1911
  • An American company for over 100 years
  • Clean the inside of your washer with the AFFRESH cycle
  • Help care for vibrant colors with the Cold Wash cycle
  • Control your appliance with a compatible voice-enabled device
  • Avoid unintended use wherever you are with Control Lock mode
  • Get customized clothing care with the DOWNLOAD & GO option
  • Get instant support with troubleshooting videos
  • Choose from classic or modern finishes to match your laundry room
  • Integrate with NEST LEARNING THERMOSTAT
  • Largest Capacity WHIRLPOOL Front Load Washer at 5.8 Cu. Ft.
  • Skip soaking outside of the washer with the Presoak option
  • Wash a load in less time with the Quick Wash cycle
  • Manage laundry day from your smartphone
  • Connect your appliance quickly with Scan-to-Connect technology
  • Use the Single Load Dispenser for bleach or other additives
  • Smart features with WiFi and mobile app when set to remote enable
  • Gently guide clothes with a sleek stainless steel wash basket
  • Clean up everyday spills with the Steam Clean Option
  • Get instant access to settings you use most with the touchscreen
  • Keep laundry moving with the Wash & Dry option
  • Keep clothes fresh after washing ends with the FANFRESH option
  • Eliminates 99.9% of common household bacteria*
  • Use higher temperatures to sanitize items like towels
  • Skip adding detergent and fabric softener to every load
  • Create customized cycles in a few touches with Intuitive Controls
Certifications
Energy Star Qualified No
Imef 1.84
Iwf 4.7
Prop65 Standard
Ul Yes
Controls
Automatic Temperature Controls Yes
Control Location Front
Control Type Tap Touch
Eco Monitor/efficiency Monitor No
Electronic Display Type LCD Screen
End of Cycle Signal Yes
Feedback-status Indicators Add Garment; Control Lock; Detergent Low; Door Lock; End; Estimated Time Remaining; Fabric Softener Low; Sensing; Washing
LCD Touch Screen Yes
Cycles
Number of Wash Cycles 35
Washer Cycle Selections Bulky Items; Clean Washer with affresh; Cold Wash; Colors; Delicates; Drain & Spin; Heavy Duty; Normal; Quick; Regular; Sanitize; Towels; Whites; Wrinkle Control
Details
Dryer Interior Light LED
Hoses Included 4ft 4in Drain Hose Included
Internal Heater Yes
Maximum Spin Speed 1,160
Pedestal Options WFP2715HBK; WFP2715HC; WFP2715HW
Stackable Yes
Water Factor 4.7
Water Faucet No
Dimensions
Product Height 38.625
Capacity Iec Canada 5.8
Carton Height 39
Gross Weight 244
Carton Depth 35.25
Carton Width 29
Product Depth 33.25
Net Weight 239
Product Width 27.0
Depth With Door Open 90 Degree 54.875
Electrical
Power Cord Included Yes
Exterior Details
Lid/door Lock Yes
Lid/door Swing Left
Window Yes
Interior Details
Advanced Vibration Control Yes
Automated Dispenser Load&Go™ Dispenser
Automatic Load Size Sensing Technology Yes
Dispense System Detergent, Fabric Softener & Bleach
Fan Type Fan Fresh®
Motor Drive Type Direct Drive
Out of Balance Sensing Yes
Washer Drum Material Stainless Steel
Modifiers
Delay Start Yes
Number of Rinse Options 2
Number of Soil Levels 3
Number of Spin Speeds 5
Number of Wash/rinse Temperatures 5
Number of Washer Options 12
Pre Soak Yes
Spin Speed Selections Extra Fast; Fast; Medium; Off; Slow
Temperature Selections Cold; Cool; Extra Hot; Hot; Warm
Washer Soil Selections Heavy; Light; Normal
Smart Compatibility
Connectivity Amazon Alexa; Android; Google Assistant; iOS
Smart Appliance Yes
Works With App; Remote Access; Voice Controlled; WiFi

AB1200 Product Details

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

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Questions or Comments?
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3.9

out of 5 (15 Reviews)

73% of reviewers recommend this product.

Love my Whirlpool washer!!

Submitted by Nana times 5 - 12/3/2019

My previous whirlpool washer blessed our large family for 20 years! Now we r enjoying this amazing washer and so thankful for the technology! My phone tells me when my clothes are finished washing!
Originally posted on Whirlpool.com

Yes, I recommend this product

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Satisfied

Submitted by Lizz88 - 11/19/2019

I've had this washer for close to a month now, and so far, I've been extremely pleased with the experience. I moved into a new house without appliances and was glad to get this installed right away because we've had to do a ton of washing of blankets and towels and other things used in the packing process. I thought the auto detergent dispenser would be a nice perk but overall not a big deal. However, I've come to really appreciate this feature as it really makes starting a load of laundry take two seconds. In two clicks I can run down and get a new load going in between conference calls, no problem. As someone who works from home, this is a game changer. I wasn't sure what to expect with the mobile app connection. We didn't have internet right away, but the minute we did I made an effort to get my machines connected. It is nice to have my phone notify when a load is finished, or check how long is left. As long as the door hasn't been opened to the machine, you can also send commands to the unit to do xyz additional washing. Mostly, this has been a convenience, but in all honestly, it's something I could definitely live without as I'm not doing much remotely with my laundry. Having the app reminders are nice, though, because my units are in the basement. I could probably turn the chime loud enough to hear upstairs without a problem, but I prefer the notice on my phone. You also have to set the machine to accept remote directives again with each load (not to get the status updates, just to perform any actions). This is a small hassle, but I have to wonder if maybe I'm just missing the setting which allows this indefinitely. Lastly, since we were doing so much laundry with kind of grubby moving blankets etc., I noticed my machine looking a bit dirty with attached lint/hair/etc after 10+ loads (and believe it or not, the machine itself brought this to my attention... it was right). I bought the Affresh washing machine cleaning tablets, and I have to say I found it to be very effective. I'll try to keep the habit up of using those monthly and/or as needed to keep the machine in top condition. Overall, as long as it continues performing as it has been, I'll continue to be a very satisfied customer.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Customer Service? No its "Customer Punishment!"

Submitted by Wesley C - 11/13/2019

We were very excited to purchase this washer. The large capacity and remote capabilities were very appealing. We had it delivered and installed the beginning of October. Initially all of the functionality was as promised. Lots of cycle options, the massive detergent storage was a great feature. However from the very beginning the remote app was disappointing. Every time I would start the app and connect to the washer the app would quit. It would stay connected the second attempt but after reading others comments it's clear this is a common issue. Whirlpool hasn't updated it's app to correct this and it's disappointing they don't care to fix such a well documented issue. The app issue was livable with so we just got used to this. The real disappointment was when the washer stopped working this Veteran's Day weekend. Error code F4E4. After preforming the recommended hard reset and not solving the machines error I called in for warranty service. This is where it just gets mind-boggling. Whirlpool only uses one authorized service provider for warranty work in the Metro DC area! They were not able to schedule a tech to come out and "evaluate" the issue for nearly 2 weeks! They also have told me the techs do not carry parts and only come out to diagnose the issue. They will then order parts and return at a later time. It's possible we will be out for 3-4 weeks on a machine that cost us over 1200 dollars and has been in service 5 weeks! Whirlpool needs to get their act together! Having only one service provider for a major metropolitan area is completely unacceptable. There is literally nothing we can do but sit and wait. We will now be paying a lot of money for remote laundry services just so our family has clean clothing for the next month. Assuming Whirlpool responds to this we will be pursuing a complete return and refund for this machine. Thisr new model clearly has issues and isn't reliable. Their customer service is more like customer punishment! Run away from this machine! Go with a model that's been out for longer and with a manufacturer who takes more pride in customer service!
Originally posted on Whirlpool.com

No, I do not recommend this product
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Great machine

Submitted by rick1509 - 11/4/2019

Bought this machine and works great, sensors are top notch. Clothes comes out clean and well spin. Only problem is with XL plus dispenser as since I removed and tried to fill, closing the lower drawer will not close, so unable to use
Originally posted on Whirlpool.com

Yes, I recommend this product
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WARNING DO NOT BUY WHIRLPOOL PRODUCTS

Submitted by Neverbuywhirlpool - 10/31/2019

I am writing to warn anyone who is considering on purchasing a product from this company. Let me tell you my story I bought a Washer 5 weeks ago. It broke already I then waited 6 days for my service call. On the day of the call I was notified that their call center employee did not take down my correct address. The appointment was booked on Monday and I received a call on Friday the day of the scheduled service call. I asked why I was not notified earlier in the week and they said they did not have an answer for me. They issued me a $150 dollar check due to their incompetence. I still had to miss another day of work however since I booked Friday off to be home. On Monday the Technician comes in and finds out that the part needed to fix it will now need to be ordered. I get a call the next day and he says that the part in NO WHERE IN NORTH AMERICA. I now am required to wait 10 business days just to see if they can track down the part to my BRAND NEW machine in Europe or Asia. Then if they have the part I have to wait until it is shipped. Did I mention this machine is 5 weeks old? I will now be without a washer for 5 weeks and no one at Whirlpool cares or is willing to stand by their product. In all my life I have never dealt with a company who legit doesn't care about a proper resolution. I will miss 3 days of work countless hours calling in to get it fixed and oh ya I have to go to the Laundromat to do my Laundry. You have been warned proceed at your own discretion. Oh and here is the best part if they don't have the part after 10 days worldwide I get a new Machine. But I just have to be without a machine for 3 weeks so they can save a few dollars
Originally posted on Whirlpool.com

No, I do not recommend this product
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I happy I bought a whirlpool washer great product

Submitted by John jasmine - 10/27/2019

I'm happy I bought a whirlpool look at several washer and this one had the best reviews it was true
Originally posted on Whirlpool.com

Yes, I recommend this product

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Good concept, poor execution of WiFi

Submitted by bigsmooth469 - 9/18/2019

It took hours to get one of my washers connected to WiFi. Support was awful. There's no integration with many standards such as Alexa
Originally posted on Whirlpool.com

No, I do not recommend this product

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Great machine

Submitted by Mikey 66 - 8/20/2019

Would Recommend drain hose thou was to short has to extend , but overall great machine
Originally posted on Whirlpool.com

Yes, I recommend this product

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Easy to use

Submitted by Bowersx6 - 7/27/2019

We bought our washer nearly a month ago and with a large family it works great for us
Originally posted on Whirlpool.com

Yes, I recommend this product

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Great Features

Submitted by JODA - 7/8/2019

Very nice and very easy to use. It looks great in my new laundry!
Originally posted on Whirlpool.com

Yes, I recommend this product

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Has alot of options

Submitted by Dolpfan18 - 7/3/2019

This washer I about a month ago to replace a previous whirlpool washer. Took some time getting use to the touch screen and looking and flipping thru allbthe setting options. But over all quiet (unless on super fast spin rinse cycle) and does the job. Bonus with the fan fresh option, for when you start a load of laundry and then run errands.
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Yes, I recommend this product

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Good Washer But Beware of the Documentation

Submitted by Tully34 - 6/21/2019

The washer does a great job washing, but the Use and Care Guide available as a download on the Whirlpool website is incorrect. It specifies that this washer has a specific Wash and Dry feature. However, after receiving the washer, we found that the physical Use and Care Guide that came with the washer was different than the one published on the Whirlpool website, and the washer DID NOT have a specific Wash and Dry feature. It only has the FanFresh feature. The FanFresh feature was not what we anticipated. It appears to be a fan that stays running after the wash cycle is finished coupled with very short periods of the drum tumbling. The fan sounds like it stays running the entire time, but the drum only tumbles for about 10 seconds every 5 minutes or so. It is disappointing when a person does the proper due diligence of reading the user manual only to find out that the published user manual is incorrect.
Originally posted on Whirlpool.com

No, I do not recommend this product

Love load and go!

Submitted by Aronnisch - 6/13/2019

I find it amazing how much better my laundry experience is just by eliminating the step of addin detergent. Take all the guesswork out of it. Have already used download and go for special cycles and have created some favorites. Fan fresh takes all the stress out of not being able to get to the washer right away as well. Coming from an old KitchenAid front load washer I love how quiet this one is and the increased capacity.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Good washer

Submitted by Momof2boys1girl - 5/16/2019

I've had my washer for about a week and love it. The Bluetooth app is really cool. I get alerts when my wash cycles are done. It also has a fan that helps prevent mildew so you can start laundry before bed and not worry about it sitting overnight.
Originally posted on Whirlpool.com

Yes, I recommend this product

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Options are limitless.

Submitted by MTR,LLC - 5/14/2019

Meeting your load requirements never had so many options. The auto soap and fabric softener feature is the bomb!
Originally posted on Whirlpool.com

Yes, I recommend this product

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